Support and Training
1-800-PLUMBER is about many things, but above all else, it is about honesty and integrity. Honesty and integrity are the fabric of our company and will
be carried out through the brand. Unfortunately, these are qualities that are becoming hard to find. As you can see below, our mission is to bring this
back into the industry through each customer interaction we have. We, at 1-800-PLUMBER, will always tell the truth, do what we say we will do, and never sell someone something they do not need. It’s that simple, but also that important. By treating our customers with these three basic principles, we are transforming the Plumbing and HVAC industry.
1-800-PLUMBER will strive to become the highest quality brand in the industry through honesty and integrity, professionalism, and craftsmanship. We will achieve this by doing what we say we will do; always tell the truth; train our Team Members to always conduct themselves in a professional manner, and only utilize skilled craftsmen within the industry.
Culture within any organization is a critical component for success. The culture of 1-800-PLUMBER is rooted in values and the implementation of these values. We strive to create an environment for those within the 1-800-PLUMBER organization to be able to hold their head high and proudly say they are with 1-800-PLUMBER. One key element to this is that we strive to function as a team. As with any strong team, everyone must be a contributing member of the team. A strong team must also be focused on the same goal. With everyone contributing to a common goal, it creates a culture that many want to be a part of. A culture built on strong values also creates an environment that individuals are excited to be a part of. Your technicians will be able to rest easy at night, knowing they treated each one of their customers with honesty and integrity.
Our Name is Our Number
Another way 1-800-PLUMBER easily sets itself apart is simply the brand itself, 1-800-PLUMBER. Not only does the 1-800-PLUMBER brand allow you to immediately identify what service is being offered, the brand also is the primary way for the customers to reach each franchise location. 1-800-PLUMBER is the name, the number, and the website. There are very few brands across any industry that maintains those characteristics and there is no brand in the plumbing industry with these characteristics.
The Unforgettable Brand Name
If you are the owner of an independent plumbing business looking to take your success to the next level, or an entrepreneur looking for a franchise business opportunity with a solid future, this could be the opportunity you are searching for.
The 1-800-PLUMBER System is a proven system that, when implemented properly, is productive and effective. It is designed to set up you, as the owner, for success. This system covers every aspect of your business giving you the tools that are necessary to take your business to the next level.
It also is a system that your customers will love. A happy customer is a profitable customer. This is because a happy customer will continue to come back for repeat business and they are willing to refer you to their friends and neighbors. This is another key element of the 1-800-PLUMBER system.
1-800-PLUMBER will be the strongest brand within the Plumbing and HVAC industry throughout the United States, through customer satisfaction, while becoming the most unforgettable brand. This strength will come through finding the right Franchise Owners who understand and implement the standards of the brand.
Industry Leading Software
1-800-PLUMBER also has industry leading proprietary for you to easily and effectively run your business. Of course, this software covers the basics, such as dispatching and a fully integrated customer management system. It also offers mobile dispatching and invoicing. All jobs are dispatched to the technician’s tablet and he is able to estimate or invoice right there with the customer. The days of handwriting invoices are long behind us.
In addition to these great features, it has a fully integrated management system. How can you effectively run your business if you don’t know your numbers? You can’t! The 1-800-PLUMBER software provides you, the owner, and your management team real-time numbers so you can make the right decisions.
We Provide You with Support
Another key advantage of being a 1-800-PLUMBER franchise, is that you are not on your own as you own your own business. You are provided with support to help you be successful as a 1-800-PLUMBER franchise. Each franchise will be assigned a Franchise Business Consultant (FBC) whose focus is to assist you in developing goals and coach you on brand standards and best-demonstrated practices.
Your FBC will be there to help you grow your business and meet all the criteria of the 1-800-PLUMBER mission statement. They will be committed to your growth and development under the 1-800-PLUMBER systems. Their duties start with successful start-up or conversion to 1-800-PLUMBER systems, business plan development, budget development, compliance, pricing development, best practices for product and services training, accounting and inventory advice, and any other challenges which may arise for you, the Franchise Owner.
The plumbing industry has a unique advantage over many industries within the country. Plumbing is not something someone is willing to go without. As our population continues to increase so does the demand for plumbing. The plumbing industry is now generating almost $120 billion a year. Another interesting fact, is that no one company has more than 1% of the market1. The demand is obvious, however, the question is how is a company differentiating itself among its competitors. This is the advantage that 1-800-PLUMBER brings.
The HVAC industry, specifically air conditioning and heating, has become the way of life of most Americans. If you were to stop and think for a moment, you probably know someone who grew up without the benefits of air conditioning in their home. However, depending on your geographic location, this is not the case today. So it should be no surprise that the HVAC industry has grown to an $83 Billion a year industry2. As a result, this has become a high demand, quick response industry. Having the right system in place to meet the demands is critical to the success of the business. The 1-800-PLUMBER system is built to meet these demands and provide unsurpassed service to the customer.
The Plumbing and HVAC industries are both very respectable industries. Some businesses make the decision to focus only on Plumbing or only on HVAC. As part of 1-800-PLUMBER, there can be an unbelievable success if the two industries are combined. The benefits are many since there are many overlaps within the two industries.
Step 1: Introduction Call
Together, we will discuss the brand/model, initial investment breakdown and help us understand what has you looking at this business opportunity. At the end of this call, we will provide the Confidential Questionnaire and Process Letter
Step 2: Complete the Confidential Questionnaire
After we have introduced ourselves and determined the opportunity is worth exploration, we ask you to complete our Confident Questionnaire. This helps guide you to understand the reasons for wanting to go into business for yourself and provides us information to ensure a good fit.
Step 3: Marketing
We will spend time educating you on the phenomenal Marketing and Recruitment systems, tools and processes that will support you in your new business. Time is spent in detail showcasing Marketing support, inclusive of sending you a sample packet.
Step 4: Technology Call
Being so proud of having our own proprietary software customized to assist in running the day to day operations of the business we have a presentation specifically to showcase this amazing system. We run a shared screen tutorial (1hr) to show you how easy and powerful the system is to use.
Step 5: Review the FDD
At this stage, we have sent you a copy of our FDD, Franchise Disclosure Documents, for you to peruse and review. During this call we will dig into specific sections together, in detail, to address any questions or concerns. This document provides all of the details around our Franchise, including financial performance and franchisor expectations. Prior to ending that call, we will discuss the Validation process, email a Validation code and schedule the next call.
Step 6: Meet the Team Day
You will be invited to the Company Headquarters to meet the team. This will give you a first-hand look at the company and an opportunity to ask any additional questions you may have.
Step 7: Decision Day, Signing of FA agreements!
Now it gets exciting! You have made the fantastic decision to become apart of the 1-800-PLUMBER team.
Step 8: PLUMBER University
Once all of your paperwork is complete, we will schedule you to attend a week at PLUMBER University. Here is where we will spend a week of training, teaching you how to implement the 1-800-PLUMBER System.
The day you have been waiting for, your Launch Day. Your launch day will be a scheduled transition that ill be a well-coordinated effort. We will work with you to properly prepare for launch day to quickly move you onto the path of success.
Complete the form for more franchise information.